Golden Key Group

Personnel Action Request (PAR) Functional SME

ID
2021-1636
Category
Human Resources
Type
Full Time
Clearance
Obtain Public Trust
Location
US-MD-Landover

About GKG

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands.  We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

 

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise.  We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

Overview

Payroll, and Benefits (PP&B) contract, providing transactional Human Resources services for 10 DOC Bureau/Offices with a total population of approximately 22,000 employees. The PAR Lead reports to the Service Center Operations Director and applies broad management skills and specialized functional and technical expertise to lead a large, complex project in delivering client solutions or to manage client operations. The incumbent provides subject matter expertise in administration and oversight Federal PAR processing activity to include the full range and lifecycle of personnel actions.

 

Responsibilities

The duties of this position include, but are not limited to the following:

 

  • Develop written operational guidance (e.g., Standard Operating Procedures, Desktop Procedures, Job Aids, etc.) for PAR specialists and coordinate review/approval with Enterprise Services (ES).  
  • Coordinate program work with Enterprise Services functional experts to resolve problems/issues.
  • Plan, manage, and monitor the work in the PAR functional area from a leadership perspective.
  • Maintain quality control measures and metrics.
  • Support the continuous improvement of PAR business processes.
  • Oversee personnel action request processing from an enterprise perspective.
  • Respond to customer requests for information.
  • Lead and/or participate in employee training and coaching activities.
  • Maintain applicant/employee records in appropriate HRIT systems.
  • Input data into appropriate HRIT systems

 

Qualifications

  • 10+ years Federal HR experience
  • Working knowledge of Federal HR policies, rules and regulations, including GPPA
  • Experience processing complex PARs
  • Strong interpersonal skills
  • Experience providing supervisory functions
  • Strong leadership and mentoring skills
  • Experience managing client expectations and interactions
  • Attention to detail
  • Strong written and oral communication skills
  • Problem-solving skills, ability to analyze any service issue and resolve expediently
  • Self-motivated, self-directed, persistent, and detail-oriented
  • Ability to understand and review operational data, quality outcomes and performance tracking
  • Proficient with MS Office (especially Excel), web-based programs and business tools

Must provide proof of COVID-19 vaccination status or obtain an approved accommodation request (as required by law) within 30 days of employment.

Desired Qualifications

  • Experience with PeopleSoft HCM
  • Bachelor’s Degree
  • Shared services experience
  • Experience with Federal HR systems such as HRConnect, NFC, WebTA, and eOPF

 

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