Golden Key Group

Human Resources Specialist I

ID
2022-1885
Category
Human Resources
Type
Full Time
Clearance
Current Public Trust
Location
US-MD-Landover

About GKG

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands.  We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

 

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise.  We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

Overview

This is an opportunity to begin a successful career in Human Resources (HR) Management, supporting the Federal community. As an Academy apprentice, you will gain the knowledge, skills and abilities needed for placement on an active contract with the Federal government.



Purpose:

The GKG Human Resources (HR) Academy is dedicated to preparing the next generation of Federal HR professionals by providing a strong, focused foundation in key Federal HR program areas and an understanding of the inter-relationships between all HR functions. The overarching goal for the HR Academy is to develop a cadre of qualified candidates ready to assume a role in operational HR supporting Federal agencies. The HR Academy provides training and certification in classification, staffing, onboarding, personnel action request (PAR) processing, benefits, payroll processing, and records management.

 

Process:

The HR Academy utilizes a cohort-based approach to create an environment for learning and growth. Each ‘cohort’ will consist of a small group of students working through a series of instructor-led or web-based assignments at the same pace, engaging in dialogue and coaching sessions to ensure understanding, and applying HR principles and policies to the full lifecycle of employee events. HRA training provides a foundation of theory and policy, mixed with practical application, and standard practices/procedures.    

 

Candidate selection for the cohort will be on a competitive basis and will be considered as an entry point to the Federal Human Resources profession. The Academy session is expected to encompass 6 months of concentrated coursework along with a variety of highly structured human resources assignments designed to develop broader and more in-depth knowledge and skill to perform higher level and/or independent assignments. Upon completion of the program and certification of readiness, graduates will be appointed to a functional team to continue their Federal HR career.

 

Minimum Qualifications:

  • Previous experience providing administrative support in an office environment
  • Knowledge of and skill using various computer equipment and software equipment to prepare documents, input data, compile and generate reports and monitor administrative controls
  • Proven ability to follow through on commitments
  • Strong focus on providing an outstanding customer service experience
  • Strong written and oral communication skills
  • Critical thinking and analysis skills
  • Self-motivated, self-directed, persistent, and detail-oriented

 

Preferred Qualifications:

  • Bachelor’s Degree
  • Previous experience providing administrative support in a Human Resources office in areas such as staffing, onboarding, processing, payroll, benefits, time and attendance, policy and research, customer service, etc.
  • Experience with Federal HR systems such as ServiceNow, HRConnect, NFC, WebTA, and eOPF
  • Shared services experience

Responsibilities

The incumbent works on the Department of Commerce contract to provide Personnel Action Request (PAR), Payroll, and Benefits (PP&B) services, for ten Bureaus/Offices with a total population of approximately 22,000 employees. At the HR Specialist I level, the incumbent will perform a limited range of technical work assignments which could include responding to customers on questions related to their employment and benefits, or supporting higher level specialists in processing personnel, payroll, and benefits transactions.  The duties of this position require practical knowledge of HR operational specializations. The HR Specialist I position is considered to be developmental, with a range of training assignments and on-the-job learning, with a career path leading to a higher-level position in HR operations (i.e., personnel action request processing, payroll, benefits, and records management).

 

  • Responding to customer inquiries related to HR processing and benefits via phone, email, and employee portal, utilizing a knowledge resource library to provide guidance to managers and employees on program guidelines and rules.
  • Observing and assisting an experienced employee by performing routine tasks, such as gathering and reviewing documents required for processing actions, updating ticket statuses, analyzing position data, researching Desktop Procedures and Job Aids, etc.
  • Utilizing the HR Guide to Processing Personnel Actions (GPPA) to identify the nature of action on PAR requests and assist with coding and processing of a variety of personnel action requests (PAR) in the automated personnel and payroll system to document employee's official personnel actions.
  • Reviewing Employee Official Personnel Folders (eOPFs) to update documents and examine records to accurately compute service computation dates, identify periods of active and inactive service, creditable military service, determine leave category, and retirement, and assist with the transfer and disposition of eOPFs.
  • Preparing or processing benefits transactions, such as health and life insurance enrollments, payroll deductions, and Thrift Savings Plan requests, and/or reviewing documents to determine if complete and accurate and advising employees on requirements.
  • Researching agency and federal regulations, standards, guidance and procedures at the request of HR specialists.
  • Creating, updating, tracking, and monitoring the status of tickets through the processing cycle.
  • Using automation software applications for word processing, graphics, and database management to support office activities.
  • Utilizing databases or spreadsheets to create, enter, and retrieve data for reports.
  • Establishing and maintaining a variety of personnel documents and files.

Qualifications

  • 1 year experience providing support to staff in a variety of Federal civilian HR areas such as staffing, onboarding, processing, payroll, benefits, time and attendance, policy and research, customer service, etc.
    • OR HR Certification from GKG’s HR Academy.
  • Knowledge of and skill in applying human resources management rules, procedures and operations pertaining to staffing/onboarding, PAR, Payroll, and/or Benefits processing.
  • Knowledge of and skill using various computer equipment and software equipment to prepare documents, input data, compile and generate reports and monitor administrative controls.
  • Strong commitment to providing an outstanding customer service experience.
  • Strong written and oral communication skills
  • Critical thinking and analysis skills
  • Self-motivated, self-directed, persistent, and detail-oriented

Must provide proof of COVID-19 vaccination status or obtain an approved accommodation request (as required by law) within 30 days of employment.

Desired Qualifications

  • Experience with Federal HR systems such as ServiceNow, HRConnect, NFC, WebTA, and eOPF
  • Bachelor’s Degree
  • Shared services experience

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