Golden Key Group

Senior HR Specialist - Benefits Sub-Lead

ID
2022-1916
Category
Human Resources
Type
Full Time
Clearance
Current Public Trust
Location
US-MD-Landover

About GKG

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

 

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

Overview

The Benefits Sub-Lead is a role on the DOC Personnel Action Request (PAR), Payroll, and Benefits (PP&B) contract, providing transactional Human Resources services for 10 DOC Bureau/Offices with a total population of approximately 22,000 employees. The Benefits Sub-Lead reports to the Operations Manager (Benefits & Records Management) and applies broad management skills and specialized functional and technical expertise to lead a large, complex project in delivering client solutions or to manage client operations.  The incumbent provides subject matter expertise in administration and oversight of Federal Employee Benefits program to include FEGLI, FEHB, and Thrift Savings Plan programs, and the processing of these actions.

Responsibilities

The duties of this position include, but are not limited to the following:

  • Develop written operational guidance (e.g., Standard Operating Procedures, Desktop Procedures, Job Aids, etc.) for Federal Benefits specialists and coordinate review/approval with ESHRSC leadership and DOC’s Enterprise Services (ES).  
  • Oversee the full lifecycle of employee benefits transactions.
  • Coordinate program work with Operations Manager to resolve problems/issues.
  • Plan, manage, and monitor the work in the Benefits functional area from a leadership perspective.
  • Maintain quality control measures and metrics.
  • Support the continuous improvement of Benefits business processes.
  • Respond to customer requests for information.
  • Lead and/or participate in employee training and coaching activities.
  • Maintain applicant/employee records in appropriate HRIT systems.
  • Input data into appropriate HRIT systems

Qualifications

  • Experience interpreting complex Federal HR policies, rules, and regulations
  • Knowledge of Federal Health Insurance Benefits (FEHB)
  • Knowledge of Federal Employees Life Insurance (FEGLI)
  • Knowledge of Thrift Savings Plan (TSP)
  • Strong interpersonal skills
  • Strong leadership and mentoring skills
  • Experience managing client expectations and interactions
  • Strong interpersonal skills
  • Experience providing supervisory functions
  • Strong written and oral communication skills
  • Problem-solving skills, ability to analyze any service issue and resolve expediently
  • Self-motivated, self-directed, persistent, and detail-oriented
  • Ability to understand and review operational data, quality outcomes and performance tracking
  • Proficient with MS Office (especially Excel), web-based programs and business tools

Desired Qualifications

  • Experience with PeopleSoft HCM
  • Bachelor’s Degree
  • Shared services experience
  • Experience with Federal HR systems such as HRConnect, NFC, WebTA, and eOPF

Certifications

None Noted

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