Golden Key Group

HR Specialist – Quality Assurance (QA) – Records Management (RDM)

Human Resources
Full Time
Obtain Public Trust

About GKG

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands.  We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.


Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise.  We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.


GKG supports Enterprise Human Resources (HR) Department of Commerce (DOC) and has received kudos in support of its customer. We are seeking an experienced QA Records Management (RDM) Specialist to work on the DOC PP&B contract. This position is full time and onsite and/or remote. The HR Specialist (Quality Assurance – RDM) exercises administration and assessment of quality and performance of HR RDM operations processes for complete and accurate Electronic Official Personnel Folder (eOPF) Information, driving continuous improvement and process innovation. The RDM QA Specialist will also ensure effective processes to support regulatory compliance and audit readiness. The candidate must be able to meet requirements for a Public Trust background investigation upon hire.


  • Reviews and analyzes the processing of a variety of eOPFs to assure accuracy and timeliness
  • Systematically evaluates quality of work, cost effectiveness, processes and procedures, adherence to relevant laws, regulations and standards, related information technology applications, and customer service
  • Conducts audits of various processes to ensure conformance with requirements and procedures
  • Assess record keeping and documentation system; develops and maintains procedures
  • Recommends modifications to policies, procedures, standards, and operational documentation
  • Identifies trends focusing on the delivery to achieve the defined Service Level Agreements
  • Evaluates operations to identify continuous improvement opportunities
  • Communicates these improvement expectations to the PP&B Staff and provides support for quality improvement projects
  • Assists in tracking performance and results of work outputs and meeting Service Level Agreements (SLAs)
  • Makes changes, as appropriate, to keep work relevant and efficient, and eliminate unnecessary work
  • Trains staff and create and maintain procedural documentation, in coordination with communications and delivery teams
  • Validate process behavior through the creation of standard operating procedures, assessment and incorporation of policy, regulatory and customer requirements, and process flows
  • Other duties as assigned


  • Bachelor’s degree
  • Six (6) years Federal RDM experience
  • One (1) year of operational service center experience
  • Ability to interpret Federal HR policies, rules, and regulations, including Title 5 CFR, Guide to Processing Personnel Actions, and Guide to Personnel Data Standards
  • Knowledge of Federal RDM
  • Experience with Federal HR systems such as HRConnect, NFC, and eOPF
  • Strong interpersonal skills
  • Strong written and oral communication skills
  • Strong attention to detail
  • Ability to interact with individuals at all levels to request and provide information.
  • Proficiency in Adobe and the use of Microsoft Office Suite products (Word and Outlook)
  • Influential in promoting the customer perspective, and focused on improving the customer experience
  • Problem solving skills, ability to analyze any service issue and resolve expediently
  • Self-motivated, self-directed, persistent and detail oriented
  • Experience in performing routine tasks while maintaining attention to detail and accuracy of data.
  • Knowledge of the appropriate safeguards to protect documents against loss or unauthorized dissemination

Desired Qualifications

  • Administer quality assurance and process improvement activities
  • Experience in ticket management (e.g., ServiceNow)
  • Shared service experience


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